They say when one door closes, another opens and I have actually been fortunate enough to become the very first Intern of Book Me Bob, the AI chatbot established for hotels by hoteliers.
I had my young hotel career mapped out for the next 3– 5 years (I am Generation Z; 5 years is a long period of time) starting with a task in the reservations department of a hotel. Then the objective was to end up being Revenue Manager which would fast track me to becoming a hotel General Manager. That was the pre-COVID strategy.
Renowned for its level of high-end and high-profile customers, this hotels guest interaction is vital. Phone communication is among the first kinds of contact in between the hotel and their visitors.
Case Study– 5-star Hotel in the United Kingdom.
Evaluating AI chatbot data and producing insight reports which will help hotels in the future is my main function. I also create hotel case studies using AI chatbot information, analysing it for trends or findings. We understand that Book Me Bob reduces the number of low yielding phone calls to its residential or commercial properties by up to 25 percent.
When Im not poring over Book Me Bob information, I am toiling away at a Double Degree in Master of Business Analytics and Master of Information Systems Management at Macquarie University, Australia. This will bring me one action better to attaining my objective as an information researcher..
This is where Book Me Bob was able to step and make an effect. Going reside in week 13. Visitors calling the hotel were notified of this brand-new service in a tape-recorded phone message, leading to a substantial increase in the variety of abandoned calls from 12% to 25%. Instead of waiting online, visitors were picking to use the hotels website and Book Me Bobs chatbot services– lowering the tension and work on hotel personnel..
When the hotel re-opened in week 9, call volumes skyrocketed, increasing from roughly 200 calls daily to over 1600. While the call volume interest is excellent news, it triggered huge pressure on the currently limited variety of personnel and the operation.
Looking at the information gathered over a 12-week duration, we can see how Book Me Bob has actually helped the hotel.
Not just does Book Me Bob help in delivering greater functional efficiency of a home, it also provides an important visitor service experience and aids in driving more direct service through its pre arrival visitor engagement. Its greatest asset in a data driven world is the information intelligence it is gathering about what the visitors are looking for– a competitive advantage that previously only big brand names and OTAs had.
My name is David Nguyen and I am caring life again. Completing my Bachelor of Business in International Hotel & & Resort Management from The Blue Mountains International Hotel Management School (NSW, Australia) in the middle of a global pandemic, with the hotel industry in crisis, I never ever believed I would be stating those words.
Guest engagement with Book Me Bob reached 38 hours in June and 23 hours in August. At a time when the market has 30 percent less staff, this corresponds to important time that staff can perform other tasks.
Mr Khanh (David) NguyenFuture Hotel Data Scientist at Book Me Bob– AI Chatbot for Hotels.
Related.
I had my young hotel career mapped out for the next 3– 5 years (I am Generation Z; 5 years is a long time) beginning with a job in the reservations department of a hotel. The objective was to become Revenue Manager which would fast track me to becoming a hotel General Manager. Analysing AI chatbot data and developing insight reports which will help hotels in the future is my primary function. I also produce hotel case studies using AI chatbot information, evaluating it for trends or findings. Visitors calling the hotel were notified of this brand-new service in a taped phone message, resulting in a significant increase in the number of abandoned calls from 12% to 25%.
