Case Study– 5-star Hotel in the United Kingdom.
Not just does Book Me Bob assist in delivering greater operational efficiency at a residential or commercial property, it likewise delivers a crucial visitor service experience and aids in driving more direct business through its pre-arrival guest engagement. Its most significant possession in an information driven world is the data intelligence it is gathering about what the guests are looking for– a competitive benefit that previously only huge brands and OTAs had.
Future Hotel Data Scientist at Book Me Bob– AI Chatbot for Hotels, Mr Khanh (David) Nguyen.
Looking at the data collected over a 12-week duration, we can see how Book Me Bob has actually aided the hotel.
My name is David Nguyen and I am caring life once again.
Completing my Bachelor of Business in International Hotel & & Resort Management from The Blue Mountains International Hotel Management School (NSW, Australia) in the middle of a global pandemic, with the hotel industry in crisis, I never ever believed I would be saying those words.
When Im not reading Book Me Bob data, I am toiling away at a Double Degree in Master of Business Analytics and Master of Information Systems Management at Macquarie University, Australia. This will bring me one action better to attaining my objective as a data scientist..
Evaluating AI chatbot information and creating insight reports which will help hotels in the future is my primary function. I likewise create hotel case research studies using AI chatbot information, analysing it for patterns or findings. For example, we know that Book Me Bob decreases the number of low yielding call to its homes by as much as 25 percent.
I had my young hotel profession mapped out for the next 3– 5 years (I am Generation Z; 5 years is a long time) beginning with a job in the appointments department of a hotel. Then the objective was to become Revenue Manager which would fast track me to becoming a hotel General Manager. That was the pre-COVID plan.
Renowned for its level of high-end and prominent clients, this hotels visitor interaction is critical. Phone communication is one of the very first forms of contact between the hotel and their visitors.
Guest engagement with Book Me Bob reached 38 hours in June and 23 hours in August. At a time when the industry has 30 percent less staff, this equates to important time that personnel can carry out other tasks.
When the hotel re-opened in week 9, call volumes skyrocketed, increasing from roughly 200 calls each day to over 1,600. While the call volume interest is excellent news, it caused enormous pressure on the currently minimal number of staff and the operation.
I had my young hotel career mapped out for the next 3– 5 years (I am Generation Z; 5 years is a long time) beginning with a task in the appointments department of a hotel. Evaluating AI chatbot data and creating insight reports which will aid hotels in the future is my primary role. I also develop hotel case studies utilizing AI chatbot data, evaluating it for findings or trends. Going live in week 13, guests calling the hotel were informed of this brand-new service in a tape-recorded phone message, resulting in a considerable boost in the number of deserted calls from 12% to 25%.
They say when one door closes, another opens and I have been fortunate enough to end up being the very first Intern at Book Me Bob, the AI chatbot established for hotels by hoteliers.
This is where Book Me Bob was able to make an effect and step. Going reside in week 13, visitors calling the hotel were informed of this new service in a taped phone message, leading to a substantial increase in the number of abandoned calls from 12% to 25%. Rather of waiting online, visitors were choosing to use the hotels website and Book Me Bobs chatbot services– reducing the tension and work on hotel personnel..
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