Deal mobile booking/reservation: Enough has been stated about it. Around 54% of guests mention mobile reservation as one of the top priorities that they anticipate from hotels. And why not? In this period of severe mobility, everybody wants to book lodging on the go. Make sure that you have the right technology in location to use a smooth reservation experience to your visitors. This is the initial step towards developing the fact that you comprehend them.
Mobile check-in/out: For 57% of visitors, mobile check-in/out matters significantly. Another 53% of them like it when you use them a check-in/out center through a kiosk.
Choice of content streaming: This is quite important for around 60% of visitors. Additionally, invest in intelligent digital controls to help guests manage temperature and lights from their smartphones.
Totally geared up conference halls: This is primarily for your business visitors. Let them know that they can utilize your high-speed and trustworthy Wi-Fi totally free– by the way, 80% of guests like totally free Wi-Fi. Now coming back to your business guests– notify them that you have all the modern devices in location to match their rate and requirements.
You might look at numerous other emerging innovations that are driving visitor experiences. With this, you can enhance check-in/out and offer assistance to your guests to explore the home.
How can we not talk about a cloud-based hotel property management system when talking about enhancing guest experience? You could be a chain hotel or independent hotel; you can access all your guest data from a single/central point. Look at these data– 50% of guests consider it vital and expect hotels to provide personalized services based on their past purchases.
Lets explore locations where technology can assist the hospitality industry enhance the visitor experience at different phases.
Around 54% of visitors specify mobile booking as one of the leading priorities that they expect from hotels. Guarantee that you have the right technology in place to provide a seamless booking experience to your visitors. You may look at many other emerging technologies that are driving guest experiences. Look at these data– 50% of visitors consider it necessary and expect hotels to provide customized services based on their past purchases.
Replacing in-room handbook with digitized hotel information– 70%.
Check-in/out– 57%.
Space service requests/room secrets– 38%.
Todays contemporary, tech-savvy, and well-informed guests are a hard lot to satisfy. Their expectations are quickly changing, they need worth for their cash, and they wont accept anything less than “first-class” when remaining at hotels. Thus, often it ends up being a little challenging for you to understand and expect what they want. How about putting yourself in your visitors shoes to do it? It will assist you comprehend their expectations from you. However, without the right set of hospitality technology services, you might not be able to take the next step forward. Lets explore locations where technology can help the hospitality market enhance the guest experience at numerous stages.
The rising impact of technology/digitization in visitor experience
It looks like they love technology. According to the 8th Annual Customer Engagement Technology Study, 2019– around 72% of guests would go back to a residential or commercial property when the hotel has all the innovation they desire.
See hoteliers side of the story
Hoteliers across the world are making a substantial investment in wise innovation services for using top quality visitor experiences. As of February 2021, below are some of the major aspects of operations that hoteliers around the world were wanting to digitize to serve visitors better:-.
