Hoteliers that utilize ReviewPros Guest Experience Automation (GEA) ™ service can now send out automatic messages that consist of Oaky upsell offers. We have constantly loved ReviewPros smart technique to guest feedback and communication and consider them development leaders in the hotel tech world. The businesss cloud-based Guest Experience Improvement Suite includes Online Reputation Management, Guest Satisfaction Surveys, and Auto Case Management. ReviewPro likewise supplies an AI-driven ingenious Guest Experience Automation ™ product to automate guest experience management for hotels. These procedures and tools make it possible for clients to prioritize operational and service enhancements to provide better guest experiences and boost visitor complete satisfaction, online rankings, and income.
Hoteliers that utilize ReviewPros Guest Experience Automation (GEA) ™ solution can now send automatic messages that consist of Oaky upsell offers. Via GEA ™, Oaky deals can be dispersed throughout different channels, like email, SMS, and WhatsApp. As soon as a demand is made, a staff member assigned to the task will be automatically informed– wasting no time catering to the visitors request.
We have always loved ReviewPros smart approach to guest feedback and communication and consider them innovation leaders in the hotel tech world. This integration causes a wealth of advantages for both guests and hoteliers and, in a nutshell, streamlines messaging and procedures to permit top tier upselling and customer care.” Erik Tengen, Oaky co-founder
As hoteliers keep digitizing their operations, we comprehend the growing requirement for hotel tech companies to integrate their various software application services. This provides a abundant and smooth experience to both hoteliers and their guests. By integrating with a partner like Oaky, who has been assisting hoteliers with upsell methods, we saw an opportunity for hoteliers to align earnings management and operational excellence, both key in present times. Michael Kessler, CEO ReviewPro.
Advantages of the ReviewPro and Oaky Integration
This integration will deal with numerous discomfort points for both hoteliers and guests, consisting of the problem of over-communication, missed opportunities for earnings, inefficient operations, and the requirement to remain on top of various tech platforms. The integrations unique mix of automated upselling, guest messaging, and case automation solves numerous obstacles at as soon as:
Consolidated messaging
Combining outreach into one message from a single platform, means that guests get less unneeded interaction from the hotel and can provide correct attention to each message.
Structured follow-up
A successful upsell demand automatically informs the appropriate employee, to guarantee that any demand is followed up in a streamlined and timely manner.
Less platform changing
Administrative stress is decreased by keeping all upsell and associated communication in one platform that centralizes every interaction across the guest journey. Hotel personnel can rely on simply one tool to guarantee they track all remote guest requests.
Immediately generated incremental profits chances
Opportunities for incremental revenue will be caught, nurtured, and acted upon instantly throughout numerous channels.
Measured impact of upselling
Straight evaluate the effect of upselling on visitor fulfillment utilizing ReviewPros feedback tool.
The Oaky-ReviewPro combination makes it possible for hoteliers to turn revenue opportunities into operational quality, effectively reacting to guest needs while keeping an eye on guest understanding of automated tools performance at the hotel. Ultimately, enabling ReviewPro and Oaky customers to get the most out of their tech investments.
ReviewPro and Oaky customers can connect with their account managers to learn more about this combination.
About ReviewPro
The businesss cloud-based Guest Experience Improvement Suite consists of Online Reputation Management, Guest Satisfaction Surveys, and Auto Case Management. ReviewPro also provides an AI-driven innovative Guest Experience Automation ™ product to automate guest experience management for hotels. These tools and processes enable customers to prioritize operational and service enhancements to deliver better visitor experiences and boost visitor fulfillment, online rankings, and earnings.
About Oaky
Oaky is a automated and hyper-personalised upsell engine that assists hotels drive extra profit from their existing customers by delivering a remarkable visitor experience. Browsing from best-selling upsell offers, hoteliers can add customised guest-facing offers in a few clicks, and promote them through completely timed guest communication. Oaky is trusted by innovative hotels, groups and chains around the world, including the similarity Amaris Hospitality, Onyx Hospitality & & Radisson Hotel Group. To find out more go to https://www.oaky.com
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November 3rd, 2021– Amsterdam: Upselling engine Oaky and ReviewPro, part of the Shiji Group, have introduced a combination that enables hoteliers to produce more revenue chances, streamline operations and personalize the visitor experience through outgoing messaging.
