May 20, 2022

ReviewPro Integrates with Instagram to Enhance Guest Communication

ReviewPros chatbot now deals with thirteen different messaging services, the current being Instagram.
Barcelona– September 30, 2021: ReviewPro, part of the Shiji Group, reveals a more action into automated guest communication by including Instagram as the thirteenth messaging service to its Guest Experience Automation ™ (GEA) product. GEA allows hoteliers to automate and manage guest interaction throughout an ever-growing number of messaging services, at a time when there is increasing need for visitor messaging.

The Instagram integration is a response to the growing use of this channel for client-brand interaction, and the requirement for hotels to be able to manage this in an effective manner. The combination is part of a total of thirteen various messaging services that connect to the GEA ™ platform consisting of WhatsApp, WeChat, Facebook Messenger, and Instagram, amongst others.
GEA ™ is a visitor interaction platform that enables hoteliers to take advantage of automation tools and an AI-powered chatbot to make sure much better guest communication, both incoming and outgoing. On Instagram and through any of the other messaging services integrated into the platform, guests will have the ability to contact hotel brand names straight via messaging to ask questions (more than 80% of which can be responded to instantly by ReviewPros chatbot innovation), book rooms, demand services or make complaints or particular demands which are instantly routed to the appropriate member of personnel or departments. The messages have complete analytic visibility, so hoteliers can comprehend more about their operations and enhance the guest experience.
” We are very pleased to be able to add Instagram to our list of messaging services,” says Rafael Patiño, VP of Product at ReviewPro. “Instagram is an essential interaction tool for hoteliers, permitting direct contact in between guest and hotel, along with increased visitor engagement, which harmonizes the philosophy of our GEA ™ product. Being able to provide Instagram along with other key services like WhatsApp, SMS, WeChat, etc also means we can continue to support hoteliers in being more efficient and delivering much better guest experiences throughout more channels.”
Benefits of the GEA ™ and Instagram combination:

Centralized Inbox: manage all your visitor questions coming by means of Instagram and twelve other channels from one central hub (incl. WeChat, Facebook Messenger, SMS, Telegram, Line, Viber, Booking.com, web chat, WhatsApp, Google, etc).
Immediate support: chatbot responses more than 80% of inbound queries, providing instant assistance without increasing staff workload.
Automated follow-up: any inbound demands coming by means of Instagram are instantly assigned to the right staff member to ensure timely follow-up.

Why Choose Our GEA ™ Messaging Platform?

About ReviewPro.
ReviewPro is the world leader of Guest Intelligence services, with more than 60,000 hotels in 150 nations. ReviewPros Global Review Index ™ (GRI), the industry-standard online credibility score, is based upon review information gathered from 175+ OTAs and evaluation websites in 45+ languages. The businesss cloud-based Guest Experience Improvement Suite includes Online Reputation Management, Guest Satisfaction Surveys, and Auto Case Management. ReviewPro likewise offers an AI-driven ingenious Guest Experience Automation ™ product to automate visitor experience management for hotels. These tools and procedures allow customers to focus on functional and service improvements to deliver much better guest experiences and increase visitor fulfillment, online rankings, and profits. For additional information, go to www.reviewpro.com
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GEA ™ is a guest communication platform that enables hoteliers to take advantage of automation tools and an AI-powered chatbot to make sure much better guest communication, both outbound and incoming. “Instagram is an essential communication tool for hoteliers, allowing for direct contact between guest and hotel, as well as increased guest engagement, which fits in with the philosophy of our GEA ™ product. The businesss cloud-based Guest Experience Improvement Suite consists of Online Reputation Management, Guest Satisfaction Surveys, and Auto Case Management. ReviewPro likewise offers an AI-driven ingenious Guest Experience Automation ™ item to automate visitor experience management for hotels. These processes and tools enable customers to focus on operational and service enhancements to deliver much better guest experiences and increase guest satisfaction, online rankings, and earnings.

AI-driven hotel chatbot: Automatically respond to 80% of incoming visitor inquiries via our completely configurable chatbot, pre-trained to react to the most frequent hospitality-related questions..
Integrated case automation: Any question the chatbot cant respond to, or you dont desire it to answer, is instantly routed to the right staff member for resolution and follow up, with quantifiable KPIs..
Third-party combinations: Level up your interaction by integrating our GEA ™ platform with scheduling engines, upsell services, your PMS, and case management systems..
Scalable outbound communication: Proactively interact with your visitors by adding an outgoing automation layer to the most secondhand messaging channels and going beyond their expectations..
Versatile settings: From the method your inbox is structured to whether you employ a part-time or full-time chatbot, you choose.

Find out more about Guest Experience Automation ™:.
Get a free demo.

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