December 1, 2023

Mobile Direct Bookings on the Rise: What Should Hotels Do About It?

In this short article, we evaluate the increase of mobile reservations over the previous two years, how it is expected to continue growing in 2022, and how Hoteliers need to adjust their online sales and marketing techniques to fulfill this rapidly-growing need.

NB: This is an article from GuestCentric

2020 is a year that most hotels do not want to keep in mind, with many closing their doors in both the second and very first waves of the pandemic. From a various perspective, customer habits changed considerably and hotels needed to adapt. As more customers turned mobile to make hotel bookings, Hotels required to adapt their mobile innovations to satisfy this need.

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2 of the dominant motorists behind this development in consumer behaviour, was the drastic shortening of booking pace and the rise of millennial tourists during the first year of the pandemic. Below, we dive deeper into these chauffeurs:

Booking Pace

Although general booking pace remained in line with 2019 at 57 days, for validated appointments the booking speed decreased to a simple 8 days in 2020 This was likely due to changing travel constraints which required most visitors to cancel longer-term bookings and confirm their stays last-minute.

Booking Pace By Year from 2016 to 2020

Hotels attempted to stimulate bookings with flexible cancellation policies, but the uncertain environment forced consumers to book last-minute. We observed this pattern across all markets that represent Guestcentrics portfolio of hotels. Even guests that typically plan their stays even more beforehand (Danish, Germans, British) saw booking rate decrease from 26 days to a simple 12 days or less.

Average portion of mobile reservations per year in 2020 and 2021.

The preferred channel for these last-minute bookings was mobile. By the summer of 2020, according to the data processed by over 1,500 hotels within our portfolio, mobile reservations increased to over 24%, nearly one-quarter of all hotel reservations.

In addition, a report by Expedia reveals millennials are largely adding to the rise in mobile reservations internationally. Around 66% of millennials book their trips using a mobile phone, while 74% usage it to research.

Although booking rate progressively increased in 2021 vs 2020, this increase in mobile hotel reservations reveals no sign of slowing down. In 2020, typically, mobile reservations represented over 27% of total bookings for hotels studied, and now sits at over 40% in 2021

Scheduling Pace By Country, from 2015 to 2020.

Millennials (born in between 1981 and 1996) are officially going into middle-age and represent almost 32% of the worldwide population, according to recent worldwide travel stats released by Condor Ferries UK.

In impact, this indicates that mobile bookings doubled in simply two brief years. We expect this trend to continue in 2022 and beyond.


Contrary to popular mistaken belief, millennials are not teenagers any longer. Yet unlike their predecessors, this generation is identified by a pressing thirst for enriching experiences and living for the minute, which manifests through comprehensive travel. This makes their $200 billion buying power, as revealed in the current data above, impossible for the market to ignore.

How Are Mobile Bookings Expected to Grow in 2022?

According to projections by KPMG and Facebook, the development in mobile reservations reveals no signs of decreasing, suggesting that 9 in 10 reservations will be mobile by 2022. In December 2021, year to date, our research reveals that mobile represented nearly 30% of overall bookings.

Advancement of Mobile Hotel Bookings from 2019 to 2021

Overall, mobile reservation behavior changed in 2020, rose significantly in 2021, and will continue to grow in 2022 and beyond. It is important that hotels continue to review and adapt their tech services to this need.

5 Ways Hotels can Increase their Mobile Direct Bookings

How can hotels improve their mobile offerings to meet visitor demands and drive more direct sales? Below are some of our top ideas to get you started.

1. Keep Mobile Content Simple and Straightforward– Less is More

When potential guests visit your hotel website by means of their mobile devices, its because they want to see your hotel, accessibility, and costs quickly and easily. Some content may need to be compromised in a mobile-first page or site, hotels should acknowledge that the client whos searching and scheduling through their phone may not be after a whole gallery of high-resolution photographs and long, comprehensive descriptions of their rooms. They would go to a desktop for that. Theyre on their phone since they wish to see your hotel, availability and rates quickly and quickly.

2. Press Mobile Only Offers

When taking on other hotels and OTAs for more mobile direct bookings, you can provide your hotel site an edge by showcasing mobile-only deals for your guests. This will guarantee that your visitors book at the moment in the worry of losing out on a bargain, rather than preparing to book later by means of desktop, where its possible they might change their minds..

According to a research study by Adobe, which evaluated over 15 billion sees to US airline company, travel, and hotel sites, over 52% of tourists utilized a mobile phone to find information. Just 21% of those sees transformed into bookings. How can you record this mobile traffic and convert it into more direct service for your hotel? You need to offer guests the urgency to book on the area.

Providing a deal that is just accessible when browsing on a mobile device will lead a consumer to believe theyre getting ahead of other consumers, which they will be, and they dont wish to lose out if they do not take advantage of it right away. This resembles but more particular than other practices such as online-only discount rates.

3. Prominently Display Your Hotels Address and Directions, With a Link to Google Maps.

According to a recent study conducted by Guestcentrics website style group, which examined visitor behaviour across 30 hotel websites (desktop and mobile), looking for the homes address and instructions was revealed to be among the leading tasks online visitors perform when visiting a website via mobile.

When you think about that mobile users tend to book quicker, and on much shorter notice, its crucial that hotels increase the chance of conversion by highlighting the address of the residential or commercial property in every page, with a simple click through to Google maps.

The research study found that on average, 3% of online visitors really examine out the hotels place and directions page. This implies that if a hotels mobile site creates an average of 10,000 gos to monthly, 300 of those visitors will visit the instructions and locations page.

4. Have a Click-To-Call Button.

To increase the opportunity of conversion, your hotel mobile website need to display the phone number plainly and enable direct click-to-call. Keep in mind that it is vital to show phone numbers in the global format with “+” and the nation code so that international users can call your hotel.

According to the very same study, the contact page is likewise amongst the most gone to through a mobile site, accounting for 2% of overall page views (200 out of 10,000). When accessing the hotel site from their mobile phone is to call the hotel, this suggests that one of the most essential tasks online visitors desire to complete.

5. Make it Easy for Guests to Book on Mobile.

As holds true with a desktop site, hotels must likewise guarantee their booking engines nudge the visitors towards a conversion through shopping activation and shopping recovery messages. Hotels can take advantage of the power of social proof by stating the number of people have reserved a specific home within the previous 24 hours.

Hotels need to make it simple for visitors to book through mobile, offering online visitors as little to do as possible and thus increase conversions. Hoteliers can simplify the process by eliminating unnecessary steps.

An excellent example of this would be to ensure your booking engine has the ability to immediately browse the visitors address as they start typing it, and consequently pre-populate the city, state, ZIP code, and nation, which eventually saves important seconds and increases conversions. Keeping in mind guest info is likewise important, so that when guests go back to your reservation engine, it will auto-fill their details, providing as little to do as possible.

They can likewise utilize seriousness and worry of missing out on out by revealing that there are only a restricted variety of spaces left. These are great tactics that can be used on visitors who are most likely utilizing their mobile phones to get details and make a reservation, quickly.

What Else Should Hotels Be Doing to Drive More Mobile Direct Bookings?

Traffic on mobile has never been much better, however consumers are moving quickly on these gadgets. Hence, it is vital that hotels comprehend what guests are trying to find, and provide the ideal info to the visitor so that they are less most likely to leave the website and book somewhere else.

Read more articles from GuestCentric.

When potential guests visit your hotel website via their mobile devices, its since they want to see your hotel, schedule, and rates quickly and quickly. Some content might need to be sacrificed in a mobile-first page or site, hotels must acknowledge that the client whos scheduling and browsing through their phone might not be after a whole gallery of high-resolution photographs and long, in-depth descriptions of their spaces. According to a research study by Adobe, which evaluated over 15 billion visits to United States airline, travel, and hotel websites, over 52% of visitors utilized a mobile gadget to find details. How can you record this mobile traffic and transform it into more direct service for your hotel?

As more customers turned mobile to make hotel bookings, Hotels required to adjust their mobile innovations to meet this need.

Due to the fact that there is not as much time to get someone to book via mobile compared to other gadgets, hotels require to efficiently eliminate doubt for visitors reserving through a mobile phone. Its essential to evaluate mobile user behaviour so that you can much better expect any factors to consider, questions, and concerns, in order to make certain that they are addressed on the mobile website.

It can be as simple as ensuring that the cancellation policy is plainly noticeable or it can be using icons to represent important information such as the bed setup within the room. The key is to analyze the customers behaviour on mobile and ensure youre resolving their needs.