International Hoteliers Vote ReviewPro as Top Innovators in h2cs Current Hotelier Study on Automated Personalization
Barcelona, February 8, 2022: Global hoteliers called ReviewPro– leaders in guest intelligence data– as one of the top 5 innovators of the market. The news originates from the results of a current report by h2c on the adoption of personalized automation in hospitality.
H2c surveyed hoteliers from Europe, Middle East & & Africa, Asia Pacific, and the Americas, covering 10% of all hotel chains worldwide. The study asked hoteliers for their views on AI and Machine Learning used to the visitor journey.
” The report offers a good overview of the present state of the market and where it is headed, based on the requirements and choices of hotel chains worldwide. We have seen a strong uptick from 2020, when only about 10% of the surveyed and interviewed hotel chains were applying AI to their procedures. In 2021, this figure leapt threefold to 30%.” Michaela Papenhoff, Managing Director, h2c
In the report, h2c likewise asked hoteliers to rank hospitality tech suppliers in regards to being AI-innovative. ReviewPro ranked in the top 5 together with IDeaS, Duetto, Cendyn, and Dailypoint.
” Were very honored to be recognized as a top innovator, and this is made even more substantial as it was chosen by hoteliers themselves. Weve remained in the industry for over ten years, constantly investing in modern technology and developing according to market needs. So, it pleases us to see that these efforts are being recognized by international hoteliers.” Michael Kessler, CEO at ReviewPro
The report reacts to some crucial questions, like:
How can artificial intelligence (ML) trigger pertinent reactions for private visitors and target groups?
How can intent-based technology aid to increase conversion?
What are the new, trust-building factors for visitors in a post-pandemic world, and how can ML help?
How can hotels enhance data collection (preventing data silos) and effectively manage automation?
Can brand-new technology be presented quickly, and how are the integration levels with existing infrastructure?
What is the capacity of operational expense savings through ML consisting of areas of the highest impact?
” Were really honored to be acknowledged as a leading innovator, and this is made even more considerable as it was voted for by hoteliers themselves. About ReviewPro: ReviewPro, part of the Shiji Group, is the world leader of Guest Intelligence options, with more than 60,000 hotels in 150 countries. The businesss cloud-based Guest Experience Improvement Suite includes Online Reputation Management, Guest Satisfaction Surveys, and Auto Case Management. ReviewPro also offers an AI-driven ingenious Guest Experience Automation ™ item to automate visitor experience management for hotels. These processes and tools enable customers to prioritize operational and service enhancements to deliver much better visitor experiences and increase visitor complete satisfaction, online rankings, and profits.
Read here the complete report on automated personalization by h2c.
For more info on the report, or for how ReviewPro can help your brand name to innovate in the areas of automated customization, online credibility, or guest interaction, talk to among our team here.
About ReviewPro: ReviewPro, part of the Shiji Group, is the world leader of Guest Intelligence solutions, with more than 60,000 hotels in 150 nations. ReviewPros Global Review Index ™ (GRI), the industry-standard online reputation score, is based upon evaluation information gathered from 175+ OTAs and evaluation sites in 45+ languages. The companys cloud-based Guest Experience Improvement Suite includes Online Reputation Management, Guest Satisfaction Surveys, and Auto Case Management. ReviewPro also provides an AI-driven innovative Guest Experience Automation ™ item to automate visitor experience management for hotels. These tools and processes enable customers to focus on operational and service enhancements to provide better guest experiences and increase guest satisfaction, online rankings, and profits.
For additional information, please see www.reviewpro.com.
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About h2c Founded in 2001, h2c offers expert services that help hotel chains and independent residential or commercial properties boost their marketing and circulation performance. Our Mission: “H2c motivates success in hospitality commerce. Our enthusiasm to equate marketplace intricacies into actionable strategies shapes our relationships. The objective: clients are with confidence in control.” To find out more, please see www.h2c.de.