October 2, 2023

Trivago Improves CPA With Cancellations Taken Into Account (Net CPA)

A year back, trivago released its CPA-based (Cost Per Acquisition), or commissions-based, engagement design, and Mirai was one of their very first partners worldwide to execute it.

NB: This is a short article from mirai, among our Expert Partners

Over this tough year, the CPA design has actually successfully minimized hotels threat by allowing them to pay per reservation (not per click) and on a commissions basis (which is well understood by hotel supervisors), therefore enabling them to feature in the outcomes of a major metasearch engine such as trivago.

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Net CPA or Net commissions, trivagos new product.

In recognition of this situation, and to address this issue, trivago is changing its Gross CPA model into a Net CPA model for independent hotels, which will take cancellations into account when charging commissions.The design will quickly be released by trivago and in Mirai we have actually already carried out the needed developments (to make sure accurate traceability and reconciliation of bookings) to be among the early adopters of the new CPA Model.

Jun.-Dec. 2021, Mirai Campaigns.

At the end of monthly, trivago will charge commission on bookings made during the month, just like the Gross CPA model, with the exception of those bookings made and canceled in the same month.Hotels will have up to 180 days after the reservation date or checkout date to fix up these reservations and alert trivago which of them were canceled or modified.Each month, trivago will take these cancellations and adjustments into account (in the kind of credit notes) and adjust the billing for the following month by subtracting the difference.

The downside of this design is that the hotel supervisor still bears the danger of cancellation, which creates a degree of uncertainty, as we are still seeing greater cancellation ratios than in 2019, although they are steadily reducing. If we include this information to our table, we see that hotels real expenses increase significantly, although they are still listed below the 18% limit set by OTAs.

How does trivagos brand-new Net CPA on Transaction model work?.

Jun.-Dec. 2021, Mirai Campaigns.

Our information show really fascinating outcomes in terms of conversion, success, and visibility, in spite of the substantial market unpredictability and volatility.

trivagos Net CPA model works differently from the commissions per stay paid to OTAs or Google Hotel Ads, which is settled by reconciling post-checkout reservations, but the result is essentially the same.

Hence, over a year, the reliable commission payable is based upon Net reservations, as cancellations are reimbursed by trivago in each succeeding invoice.

Which new commissions are introduced by the Net CPA model?

Minimum CPA worths in Mirai Campaigns.

The minimum beginning commissions in each market are as follows:.

If the Gross CPA commission is 5%, the Net CPA commission will be 6%. It is essential for the hotel to set a competitive CPA target in order to attain good visibility, as the minimum CPA might not be enough.

trivago currently provides 6 commission levels per market for hotels to achieve higher presence in various points of sale. In all cases, the commissions are well below the limitation set by the OTAs (18– 20%), which makes it a highly recommendable alternative. Remember that trivagos primary function is at the bottom of the conversion funnel, and it is for that reason a channel shift, where whatever you catch listed below 18% is to your benefit.

Can I combine various designs (CPC, Gross CPA, and Net CPA)?

Source: Mirai.

As discussed above, cancellations are quickly declining in all markets, however there are still disparities. As we see limitations lifted on motion between countries, we anticipate a more powerful connection.

Just in various markets. Each hotel will need to select from among the CPC, Gross CPA, or Net CPA models for each market based upon its ADR, or average cost, and its cancellation rate in that market.

What occurs if a booking is canceled 6 months after it was made?

Jun.-Dec. 2021, Mirai Campaigns.

This is one of the models blind areas, as you would still pay the commission, even though the booking was canceled. If, for example, 2% of your bookings are canceled after 6 months and you are paying 8% Net CPA, this would increase your commission payable by 0.16% (8% x (1 + 0.02) = 8.16%).

What other changes are presented by Net CPA on deals?

At Mirai, we constantly strive to be early adopters of new features and developments and are ready to carry out the Net CPA model when it is launched by trivago. This new model will be available for all our independent hotels.

This modification must be made by your trivago combination partner and you require to contact them to ask for the modification.

I want to trigger the Net CPA design for my hotel or migrate my present projects to the Net CPA model. Is this already possible?

The largest effect of the switch to Net CPA is on how cancellations affect the commissions to be paid and on how billing works between trivago and its connection partners.

How ads are displayedRanking in trivagos search resultsThe frequency of changes in commissions and campaignsCampaign activationThe project attribution window is 30 daysThe ability for OTAs to get involved.

Lots of things stay the exact same in the transition from Gross CPA to Net CPA:.

Where do I require to reconcile my trivago bookings for cancellations to be credited?

If you use Mirai as a reserving engine or metasearch port, we will do the reconciliation in your place. No extra manual steps are required.

Is Net CPA also offered for Rate Connect?

Customers who have subscribed to trivagos Rate Connect service can likewise use Net CPA.

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If, for example, 2% of your reservations are canceled after 6 months and you are paying 8% Net CPA, this would increase your commission payable by 0.16% (8% x (1 + 0.02) = 8.16%).

This enhancement enables trivago to effectively offer hotels a simpler, more transparent, and more reliable model. This substantially minimizes their investment risk and therefore enhances their return on investment.


It will be a pure commission-per-stay design with post-checkout reconciliation and crediting of cancellation (like OTAs). Minimum commissions will range from 15% to 18% of the reservation value, consisting of taxes.trivago provides the hotel with trivago company studio to enable the hotel supervisor to bring out reconciliations.

This design must encourage all hotels that are not presently purchasing trivago to start doing so by selecting the model (CPC, Gross CPA, or Net CPA) that best matches their requirements in each market.

For those of you who are currently purchasing trivago on a Gross CPA basis, it makes good sense to change to Net CPA if your cancellations in a given market represent 20% or more of all reservations. For those who have remained with the CPC model due to the fact that it makes financial sense (owing to securely controlled circulation, excellent ADR, and the elegance of being able to manage and automate CPCs), this change is not particularly appropriate.

The minimum commission varies by market and is based on the minimum commission currently established in the Gross CPA design, plus an additional 20%. If the Gross CPA commission is 5%, the Net CPA commission will be 6%. It is crucial for the hotel to set a competitive CPA target in order to attain excellent presence, as the minimum CPA might not be enough.

Another significant benefit is psychological. As this is nearly a commission-per-stay model, in a lot of cases hotel supervisors will be able to deal with commission payments as a distribution expense rather of consuming into their marketing budget plan, thus enabling them to commit a larger portion of their budget to diversifying their paid digital marketing investments.

Yes. Customers who have registered for trivagos Rate Connect service can likewise use Net CPA. Three distinctions:.